Return & Refund Policy
If there's a problem with your order, contact VP Store and we'll work through it with you. Please get in touch before sending anything back so we can authorise the return and give you the correct instructions.
Contact us first
Email sales@vpstorellc.com or call +1 754 269 4747 as soon as you can if an item arrives damaged, defective or incorrect, or if there is any other issue with your order.
What to include
- Your order number
- The item or items affected
- A short description of the issue
- Photographs where relevant — for damage, please include the packaging, the shipping label and the product
How we handle your request
We review each request individually and confirm the resolution available to you. Depending on the situation this may be replacement parts, a replacement item, a repair or a refund. If a return is required, we'll provide return shipping instructions and the address to send the item to.
Return conditions
Items may need to meet applicable return conditions to be accepted. In general, items should be unused, unassembled and in their original condition, with original packaging retained where reasonably possible. Custom or personalised items, items clearly identified as clearance or final sale, and items damaged by misuse, improper installation or improper care may not be eligible. We'll confirm eligibility when you contact us.
Return shipping
Return shipping arrangements are confirmed as part of the approval process. Oversized items may require special freight handling — please do not ship an oversized item back without our authorisation.
Refunds
Approved refunds are issued to the original payment method where applicable, after the returned item has been received and inspected. How long the refund takes to appear depends on your bank or payment provider.
Contact
VP Store LLC — sales@vpstorellc.com — +1 754 269 4747
3625 NW 82nd Ave, Suite 100kk, Doral, Florida 33166, United States
